If the item received is not what you ordered or if there have been any other shipping complications (such as you receiving another person’s item and there was a mix up in the mail), please send us PHOTOS of what was received with original packaging so we can sort out what happened during delivery and we will send a replacement free of charge immediately. *Photo evidence is absolutely mandatory!*
We cannot be responsible for lost or stolen items in the mail. We retain proof of shipping and are happy to provide evidence of your shipped item if required. All packages are insured up via an independent insurer and we will work with you to make a claim with them. Once the claim has been processed and approved, you may either receive a refund or request that a replacement product be sent out.