SHIPPING

Our items are all made-to-order and as such we ask for a maximum of two weeks to create your order. We try to complete orders within a few days of their being placed, but sometimes materials are out of stock, we have a lot of orders ahead of yours, or it takes a little longer to create a particular piece. Please remember that we’re a small studio and everything we produce we make ourselves with attention to detail and the utmost care (backed by our lifetime guarantee). Good things are worth waiting for!

Once we have completed your order you will receive a notification that it has been shipped. Your item will arrive to you carefully packaged using as much recycled materials as possible. Please be kind to the planet and recycle the packaging.

Shipping times vary based on location so please see below.

CANADA

Our standard shipping method for Canadian orders is USPS First Class Mail International. This keeps the costs down BUT the trade off is that shipping times can take UP to 4 weeks, and tracking stops updating once the package has left the USA so you wont receive further tracking updates until it arrives at your door.

Since we’re near the border we are also able to ship via Canada Post, but they’re almost always around 2-3x more expensive. If you would like to pay the more expensive Canada Post rates for us to ship via Expedited (1-7 days within Canada) we can, just send us a message and we’ll get a quote. In some listings we offer the ability to upgrade during checkout.

USA

USA orders ship out of Blaine, WA via USPS first class mail (2-10 days).

We offer the ability to upgrade to USPS Priority 1-3 Days during checkout- if

All international orders ship via USPS First Class Mail International. Packages come with tracking but it’s up to the recipient’s country’s mail system to decide whether they will use those tracking numbers. This means that once it leaves the USA, unless your country has partnered with USPS for tracking, you won’t see further updates until it arrives at your door.

Shipping times vary. Each country has different customs/duty policies/requirements and different processing speeds. We can only go by the information provided to us as standards. It is up to the buyer to be aware of the possible customs/duty fees that may be applied when importing goods into their country.

Estimated shipping times
Europe: 1-5 weeks
Australia, New Zealand and Oceania: 1-5 weeks
Asia Pacific: 1-6 weeks
Latin America and the Caribbean: 1-5 weeks
We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Buyers are responsible for any customs and import taxes that may apply.

CUSTOMS/DUTY

If you are ordering from outside North America it is quite possible you will be charged customs fees or duty. We have no control over this and we are unable to advise if your specific country will charge fees. It’s the buyer’s responsibility to know and understand the laws around importing items into their own country. We are not responsible for any customs or duty fees.

It’s important to understand your country’s rules and regulations on importing items into your country – we will not accept forced returns (where the buyer doesn’t pay the customs/duty charges and so the package is returned to sender).

RUSHED SHIPPING

We offer a rush order service for those who need their orders a little faster. Instead of our usual 2 week production time, we make sure that your order is ready to ship within one week. There’s a 20% surcharge on this, and the option is available during checkout. Note that we still ship through the regular methods mentioned above, and as such shipping time will remain the same unless expedited shipping has been requested. Please be in touch before purchasing if you require expedited shipping as additional costs will apply based on service and location.