Our items are all made-to-order and as such we ask for a maximum of two weeks to create your order. We try to complete orders within a few days of their being placed, but sometimes materials are out of stock, we have a lot of orders ahead of yours, or it takes a little longer to create a particular piece. Please remember that we’re a small studio and everything we produce we make ourselves with attention to detail and the utmost care (backed by our lifetime guarantee). Good things are worth waiting for!
Once we have completed your order you will receive a notification that it has been shipped. Your item will arrive to you carefully packaged using as much recycled materials as possible. Please be kind to the planet and recycle the packaging.
Shipping times vary based on location so please see below.
Canadian orders ship via Canada Post Expedited Shipping or Regular Parcel Mail. Packages usually arrive within 4-10 business days.
US orders ship either via Canada Post Light Packet & Small Packet Service or USPS First Class or Priority Mail Service. Packages typically arrive within 4-10 business days. If you have purchased a larger item, your item may arrive via ground shipping – in order to keep costs down. Tracking usually costs $10 more per parcel, which is why we do not provide tracking unless requested, at which point the buyer pays for the additional costs.
In order to keep costs down for our customers, for orders to everywhere else we ship via Canada Post Small Packet Air Service. Tracking usually costs $10 more per parcel, which is why we do not provide tracking unless requested, at which point the buyer pays for the additional costs. Delivery time varies and can take usually takes up to 2 weeks, but this differs based on the country we’re shipping to (some countries have slower postal services or have stringent customs policies that can slow down the arrival of your order). If you would like to upgrade or would like insurance and tracking for your package please contact us.
Shipments outside North America, may be subject to Customs Duty and/or other Local Taxes. International customs charges/ local taxes/ fees/ VAT are responsibility of the buyer.
We offer a rush order service for those who need their orders a little faster. Instead of our usual 2 week production time, we make sure that your order is ready to ship within one week. There’s a 20% surcharge on this, and the option is available during checkout. Note that we still ship through the regular methods mentioned above, and as such shipping time will remain the same unless expedited shipping has been requested. Please be in touch before purchasing if you require expedited shipping as additional costs will apply based on service and location.